Donation & Refund Policy
Draft — pending legal review. Not yet reviewed by a solicitor. Every ACT-specific detail marked [ACT to confirm] must be supplied before publication. Currently, the donation form on this site is a template and takes no payment.
Currency
We collect in euros (EUR), with the exception of specific campaigns that state a different currency on their own page. If you would prefer to give in another currency, please write to info@actfoundation.org.
How to give
- Online, on the Donate page, using the amount presets or a custom amount from €5 upward.
- From a specific campaign page, where your gift is earmarked to that place by name.
- By bank transfer — [ACT to confirm].
- By phone — [ACT to confirm if published].
Every gift is receipted by email within [ACT to confirm — typically 24 hours to 3 working days] of the transaction settling.
Where your gift goes
- Where you name an initiative, programme or campaign, your gift is directed there.
- Where you choose “Where it's needed most,” your gift is used at ACT's discretion, weighted toward the work with the greatest immediate need.
- If a specific programme becomes over-funded, discontinued or otherwise unable to receive further gifts, we will contact you where possible and, failing that, redirect your gift to a closely related programme. We tell you about the redirection in your next receipt.
Fees
The payment provider named on the donation form deducts its own transaction fee before the gift reaches ACT. [ACT to confirm — the fee will be stated here once the provider is chosen.]
Tax
ACT does not currently claim tax relief in any jurisdiction on your behalf. If you are a UK taxpayer and Gift Aid would apply, or if you are subject to a national scheme that requires ACT to certify the gift, please write to us before giving so we can confirm whether we are in a position to help.
Refunds
Charity donations are, in general, non-refundable. We refund a gift only in the following circumstances, and only where we can verify the request:
- Duplicate transaction — we refund the duplicate within [ACT to confirm — 10 working days].
- Fraudulent card use — write to us and we will refund immediately once we have confirmed with the payment provider.
- Genuine mistake within 30 days of the gift — we refund at our discretion, subject to the payment provider's own limits and provided the gift has not already been transferred to a specific programme's delivery. Requests after 30 days are declined, because gifts leave ACT's control once they enter the programme.
- Recurring gift cancellation — you can cancel any recurring gift at any time. The next scheduled payment will not be taken; already-taken payments are not refunded except under the other bullets in this list.
To request a refund, write to info@actfoundation.org from the email address you gave when you donated, with the donation date and amount. We respond within [ACT to confirm — 5 working days].
Changes
We may update this policy. Material changes are announced at the top of the site for 30 days before they take effect.